The Company Our client is a well-established and highly regarded provider of receivables management services, supporting a diverse portfolio of SME and corporate clients across Australia. The business works as a trusted extension of its clients’ operations, partnering closely to deliver tailored, ethical and commercially sound outcomes that protect relationships while achieving sustainable results. The organisation is recognised for its consultative, relationship-driven approach, placing a strong emphasis on transparency, service quality and long-term client partnerships rather than transactional or volume-led models. With a strong national client base and an expanding footprint, the business continues to experience steady growth. Based on the Gold Coast, this organisation offers a collaborative and professional working environment where leadership is visible, accountability is balanced with support, and high-quality client service is genuinely valued. The Role Reporting to senior leadership, this role is responsible for managing and developing a team of collections professionals while acting as a key point of contact for clients. The focus is on ensuring high-quality service delivery, retaining long-term client relationships and driving consistent performance across the team. Key responsibilities include: Leading, coaching and motivating a team to achieve performance and service standards Overseeing day-to-day operations across a client portfolio Acting as a trusted advisor to clients, providing regular communication, reporting and support Managing client retention through strong relationship management and proactive issue resolution Reviewing processes, workflows and KPIs to drive efficiency and best-practice outcomes Handling escalations and complex matters with a balanced, solutions-focused approach Supporting business growth through exceptional service delivery and client satisfaction You You are a confident and commercially minded people leader with proven experience in collections or receivables management, ideally within a commercial or B2B environment. To be successful in this role, you will demonstrate experience in the following: A minimum of two years’ experience leading and developing collections or hardship teams Experience within the telecommunications sector (advantageous but not essential) Strong client management and relationship-building capability A commercial mindset, with the ability to balance operational outcomes and long-term partnerships Clear, professional communication skills and a calm approach to escalations Strong organisational skills with the ability to manage competing priorities Experience working with KPIs, reporting and service-level agreements How to Apply If you’re looking for a leadership role that combines people management with meaningful client engagement, we’d love to hear from you. Send your application to sbolster@sbrecruitment.com or call Sarah Bolster on 0452 618 025 for a confidential conversation.
